Legal & Privacy

The Royal Vauxhall Tavern takes your privacy very seriously and we strive to protect and secure customer information,

You can read about our updated privacy policy below which contains the information you need to know about us at the Royal Vauxhall Tavern London Ltd, how we keep your data safe and how we use your data and your rights over your personal information.

Types of data we collect

Ticketing data: When you purchase a ticket, vouchers or merchandise online through our box office your personal information your name, your email, your address and your telephone number will be stored by our ticketing partner; Ticketsolve.

The Royal Vauxhall may use contact details in order to inform you of any changes to the event or important information you may need to be aware of regarding the event you have purchased for or to send you merchandise. You can read about Ticketsolve’s privacy policy here: https://www.ticketsolve.com/privacy-policy/

Online data: When you book tickets online, data is shared between Realex (payment gateway) and Ticketsolve ticketing platform in order to process the financial transaction. Where patrons have opted to provide their details for RVT newsletters, data will be shared with Mailchimp. You can read about Realex Global Payments privacy policy here: https://www.globalpaymentsinc.com/en-ie/accept-payments/ecommerce/privacy

Mailchimp: is an industry standard marketing company and fully data compliant, you can access your data anytime, amend, delete and unsubscribe whenever you choose. You can read Mailchimp’s privacy policy here: https://mailchimp.com/legal/privacy/

Membership.

When you apply for membership, we ask you for specific details, your name, your email address and your day and month of your birthday. We also require a head and shoulder photograph with your face uncovered to create the ID membership card. This is to circumvent fraud and also for security measures.

The details you provide are used to create your membership card and your email address is used for our membership data base in order to send you specific offers that relate to membership benefits. Your date and month of birth is used to offer you free entry on that day as part of member benefits.

Your email address and name is uploaded to our Ticketsolve ticketing site and our Mailchimp site, these are for you to benefit from cut price tickets and also to hear about our membership specific offers via our email newsletter.

Your name and details are deleted if you do not renew your membership from our Mailchimp and Ticketsolve platforms and also from the membership list we have that is held by our data protection officer.

You have the legal right to request any data stored by us and to request that we delete that data.

How the Royal Vauxhall Tavern (RVT) uses your data:

when you have purchased tickets in the past we have collected your name for box office information as an attendee. We have collected email addresses in order to contact you should there be changes to the advertised event and to inform you of further events at the RVT.

Through our Ticketsolve ticketing platform you can now opt in to our newsletter should you wish to receive information regarding our up-coming events, we send one newsletter a month and occasionally we will send two if we have any special announcements.

We will use your data only:

  • To contact you about with essential information and updates about events you are attending
  • To contact you with future event marketing emails and event news
  • To contact you in exceptional circumstances regarding health and safety requirements or last minute event changes (as referred to under “Data Collection”)

We will never sell your data. We will not share your data with third parties unless you have explicitly consented and also as stated in our Privacy policy or as required to operate the RVT Box office, provide our services to you and administer your account.

Unsubscribe

You can unsubscribe any time from our marketing communications by following the unsubscribe link at the bottom of the emails.

You have the right to update and correct the personal information on our account, you also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data.

Changes to our privacy policy

We will update our Privacy Policy from time to time to reflect changes in our business. All such changes will be posted to our website and if we consider it to be appropriate we will notify subscribers of any material changes by email

By using this website, you are agreeing to the following terms of use

Please review the following terms carefully. If you do not agree with these terms, you should not use this site.

ACCEPTANCE OF AGREEMENT

The term ‘Royal Vauxhall Tavern’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Royal Vauxhall Tavern makes every effort to keep the content on this website timely and correct. It is for general information and use only, and it is subject to change without notice. Royal Vauxhall Tavern accepts no responsibility for loss or damage that occurs as a result of using this website and the information provided on it.

This website may contain links to external websites that are provided for your convenience to provide further information. They do not signify that Royal Vauxhall Tavern endorses these websites, and we have no responsibility for their content.

All materials on this website, including the design, text and images, are copyrighted by or licensed to Royal Vauxhall Tavern. Reproduction is prohibited without prior written consent – please contact info@vauxhalltavern.com to request permission.

PRIVACY POLICY

Royal Vauxhall Tavern does not capture or store personal information through this website except where you voluntarily choose to give us your details by signing up to our mailing list or making an online booking. The personal data you give Royal Vauxhall Tavern is held securely and will never be passed on to third parties.

This website uses cookies only for the purposes of monitoring usage of the site. These statistics are entirely anonymous and do not include information that can be used to identify users. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Royal Vauxhall Tavern and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Royal Vauxhall Tavern. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

REGISTERED INFORMATION

Royal Vauxhall Tavern is the trading name of Vauxhall Tavern London Limited, Registered in England and Wales, Company Number: 9054875. Registered Office 372 Kennington Lane, London, SE11 5HY. VAT Registration Number: 191 595 769.